FAQ's to the product selection

Which ski length is right for me?

The right ski length depends not only on your height, but also on your experience and your preferred skiing style. To determine the optimal ski length, you are welcome to get advice from our experts.

Are there differences between all-mountain, carver and race carver?

The category of skis depends on your preferred area of ​​use.

All-mountain skis:

- versatile, suitable for different snow conditions (piste and powder snow)

Carving skis:

- designed for groomed slopes
- shorter radii than a race carving ski

Race carving ski:

- similar to the carving ski, but longer (i.e. for higher speeds designed)
- larger radii than a carving ski

Are FIS skis suitable for me?

A FIS ski is suitable for intermediate to professional skiers who want to take part in official races and competitions. These skis are demanding and require good skiing technique. These skis are particularly suitable for improving cornering performance on groomed slopes. For more versatile and relaxed riders, all-mountain skis may be more suitable. If you have any questions, please feel free to contact us.

Which skis are suitable for beginners, intermediate skiers or experts?

As a rough rule of thumb, beginners should choose shorter skis, while advanced skiers or experts prefer longer skis. To be sure whether you have chosen the right ski length, please contact our support.

FAQ's about our services

Are bindings included in the price of every ski?

No, bindings are not always automatically included in the price of every ski. If it is stated directly in the product description in the field "Binding: see bindings", this means that the binding is not included in the price and must be selected and purchased separately.

It is common for some skis to be as So-called “flat skis” are sold where no bindings are included in the price. This gives customers the opportunity to choose a binding that suits their specific needs and riding style.

Is the binding assembly FREE or do I have to purchase it separately?

Binding assembly is not included in the price of the ski, but can be purchased as a separate additional service under the “Shop/Extras” tab. Please refer to the relevant information regarding binding installation costs and options before completing your purchase.

Do you also offer IAS recruitment?

We NO IAS binding settings! Please note that the binding adjustment must be carried out by an authorized specialist before first use. We assume no liability for accidents of any kind. The contractual partner accepts these conditions with the purchase.

Where can I find the sole length in mm?

The sole length can usually be found on the outside of the heel area of ​​each ski boot. The sole length should be clearly stated there in millimeters (mm). If you can't find the information straight away, please ask customer support to help you determine the sole length.

I only have the Mondopoint, where can I find the sole length in mm?

If you own the Mondopoint, you can determine the corresponding sole length in millimeters (mm) using the size table.

FAQ's about shipping & returns policies

How long does it take for the skis you ordered to be delivered?

What is the return policy?

Are the skis you want actually in stock and available for immediate delivery?

Yes, all of our products, including the skis you want, are in stock and available for immediate delivery.

FAQ's about payment, security & support

Is online payment secure?

Yes, online payment with us is secure. We use secure payment gateways and encryption technologies to protect your personal and financial information. Your sensitive data will be treated confidentially and will not be passed on to unauthorized third parties. If you have any further questions about the security of your payment, please feel free to contact our customer support.

Which payment methods are accepted?

We accept various payment methods including credit cards such as Visa, MasterCard, American Express, as well as PayPal and bank transfers. At the bottom of the page you will find all accepted payment methods represented by the respective logos. This means you can easily choose the payment method that suits you and complete your order. If you have any questions about payment methods, please do not hesitate to contact us.

I have a question about a product, how can I contact you?

You can contact us in the following ways:

- Telefon




When will support be available?

Our support team is available daily from 7:00 a.m. to 10:00 p.m. You may contact us during this period to resolve your questions about products or other concerns. We look forward to helping you and are happy to assist you.

Is support also available on weekends and public holidays?

Yes, our support team is available on Saturdays and Sundays from 7:00 a.m. to 8:00 p.m. to assist you with any questions or concerns. The same applies to public holidays. You can contact us during these times and we will be happy to provide you with the best possible support.